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Returns

What is Shopin Planet return policy?


At Shopin Planet we work very hard to deliver the best quality products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer support team for an immediate resolution.

We will try our best to replace the product to your satisfaction and if that is not possible because of any operational restriction then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.

And in case you have received your order with the outer packaging damaged, then please capture a snap of the same and send us.

To make things clean for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points.

All items to be returned must be unused and in their original condition. The original tags, packaging should be complete. We would not be able to accept a product if it shows sign of being broken by you. We expect that while returning the product you will pack the product very safely and securely.
Please Note: We may not be able to exchange products bought during sale or discount. Replacement/exchange is subject to product/ stock availability.

Also, please note that will not be able to accept any returns for SILVER items and customized jewellery. In case you are not satisfied with clothing or footwear product or it does not fit you well, please feel free to ask for a replacement. The Process of Return would remain the same.


What to do if I want Replacement/Refund?

 

Please follow these steps to claim Replacement/Refund without any hiccups


1. Register your complaint and get a Complaint ID by the customer service team. This is mandatory information which is needed to know about the status of the complaint and for returning the Product.

2. Please pack the product back in its packing and mention the following details, Complaint ID: (As provided by the customer care) for the Return, Order Number generated at the time of order Placement.

3. Reason for Return: Please choose a reason from the below mentioned list:


a. Defective Product
b. Damaged Product
c. Wrong product received.


What is the return procedure if I have received a wrong product?

 

 

In case if you have received a wrong product from our side then please register a complaint within 24 Hrs of delivery to start the refund/replacement of your product.


What is the return procedure if I have received a Defective/Damaged Seller warranty product?


 

The return process would remain the same. Please register your complain within 24 Hrs of delivery along with photographs of the damage product and packaging and the replacement will be shipped once a confirmation call is made by the Customer support team for the return.


What are the timeline provided for the Replacement/Refund?


 

Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 5 business days of receipt of the product.

 

In case a Replacement or refund is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged.


What is the Payment Mode for Refund?


 

It would remain the same as paid by you to Shopin Planet while placing an order. If you paid online, then it will be returned online, if you paid by Cash of Delivery option then it would be refunded to you via cash which will be sent to your address as mentioned while returning the product.


I ordered Cash on Delivery (COD) order and paid the shipping charges. If I return the product, will I be paid back the Shipping charges as well?


 

Only the Product amount would be refunded as we do not refund the shipping charges paid by you.

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