FAQ’s

ShopinPlanet are authorized and official distributors and retailers for several brands from all around the world in Pakistan.

Add-to-Cart your favorite product and then head towards Checkout Page to complete your order.

Your order will usually reach your doorstep between 2 to 3 working days from the date of order. However, the delivery can take up to 4-5 working days during busy holiday season or due to any ongoing sales events.

On orders above the value of Rs.10,000 we will need a certain % advance payment. Customer will be contacted for payment information on order confirmation and the account details will be communicated then. The order will only be dispatched after our team confirms the payment being received in the Bank.

Our system automatically calculates the correct shipping charge when you place your order.

If we reduce our price within 2 days of your purchase date, you are entitled for a credit voucher for the difference in value. Please send us an email quoting your order number, item purchased and difference in price and we will issue a credit voucher. Please note, products bought/offered on Sale/Clearance, Special Sale events, do not apply to this.

No. You can’t open the package without making the payment to the courier. We sell everything with a 24 Hours Return Policy. If you do not like anything, please return it and we will give you a refund (less the shipping charges) or an exchange voucher.

For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value.
For example: If you purchased an item on sale for Rs. 5000 and its original value was Rs. 10000, we will refund you Rs. 5000 only.

No, we do not offer international deliveries and shipments as of now.

  1. Submit and fill the return exchange form here.
  2. Pack the product and include the exchange refund form.
  3. Ship to:Returns Department
    ShopinPlanet
    Shop # 110, Ground Floor, Al Najeebi Towers،, Aga Khan III Rd (Garden Road), Saddar Karachi, Sindh, Pakistan

    Note
    :
    Please return the product via traceable delivery i.e. courier or registered post at your own expense.